Help Center

Eponyobazar is your trusted online skin care store in Bangladesh, offering quality beauty and skincare products delivered to your doorstep with excellent customer service.

You can reach our customer support team through:

• Phone: 01711223344
• Email: eponyobazar@gmail.com
• Live chat on our website (available 9 AM - 9 PM)

Currently, we operate as an online-only store to offer you the best prices and convenience. We may open physical stores in the future.

Delivery times vary by location:

• Dhaka: 1-2 business days
• Other major cities: 2-3 business days
• Rural areas: 3-5 business days

Once your order is shipped, you'll receive a tracking number via email/SMS. You can use this number on our website or the courier's website to track your package.

We deliver across Bangladesh through Pathao, Steadfast, and Redx courier services. We cover all major cities and most rural areas. If you're unsure about delivery to your location, please contact our support team.

We accept the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket, UPay
• Credit/Debit Cards: VISA, MasterCard
• Cash on Delivery (COD)

Yes, Cash on Delivery (COD) is available for orders within Dhaka city. For other areas, we recommend advance payment for faster processing.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We do not store your card details on our servers.

We offer a 7-day return policy for most products. Items must be unused, in original packaging, and accompanied by the receipt. Please check our detailed Return Policy page for more information.

To initiate a return, contact our customer support within 7 days of delivery. Provide your order number and reason for return. Our team will guide you through the process.

Refunds are processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method.